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Paiges Music Sings a Happy Tune WOW 6.3.5 Powers On-Line Rental Application with IBM iSeries |
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Paige’s Music of Indianapolis, IN, serves over 400 schools weekly through the sale and rental of musical instruments. Many rentals were being handled manually via phone with each order taking up to 30 minutes. Staff members were inundated with filling out forms, filing, and faxing. Management needed to find a solution to simplify this process to increase customer satisfaction, save time and improve ROI. |
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The Challenge |
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Detail Requirements |
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Paige’s Music, AKA “Indiana’s Premier Music Education Superstore” offers many online services to their customers including student info, delivery status, director assistance, and job postings. They sell pretty much everything related to the support of Indiana based bands and orchestras. The high volume of rental applications was requiring Paige’s employees a countless number of hours on the phone and filling out forms. Students and parents were also delayed in receiving service and response. Paige’s desired a rental site connecting to iSeries data to allow not only online rentals but also returns, exchanges, repair, loaner tracking, and delivery of instruments, accessories, and instrument care packages. |
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PlanetJ worked with Solution Serve, LLC and Paige’s managers to build a user-friendly Web based application for students and parents to handle rental purchases. This was done quickly using WOW (Web Object Wizard) and Paige’s backend IBM iSeries. The WOW rental application simply connects via URL. |
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The WOW Solution |
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PlanetJ Corporation |
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P 1 |
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Paige’s staff takes greater than 50 online rental orders per day. Paige’s claims since using the WOW rental application, they’re saving 20-30 minutes per order! That’s 25 staff hours per day - WOW! |