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We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.

We have provided a number of ways for our Customer Care team to help you:




For product information or assistance:

For service inquiries or assistance:

For customer support or assistance:

For sales, marketing, or business partner info:

We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential. PlanetJ customers may also use our telephone support center to contact a service representative during regular business hours.


Monday to Friday   8:00am to 5:00pm (PST)

Saturdays, Sundays and federal holidays please leave a message.  A customer representative will contact you within 24 hours of the first business day.


Live Customer Care Center




(866) 756-3514



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