We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.
We have provided a number of ways for our Customer Care team to help you:
For product information or assistance:
For service inquiries or assistance:
For customer support or assistance:
For sales, marketing, or business partner info:
We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential. PlanetJ customers may also use our telephone support center to contact a service representative during regular business hours
Live Customer Care Center
(760) 432-0600 Monday to Friday 8:00am to 5:00pm (PST)
Saturdays, Sundays and federal holidays please leave a message. A customer representative will contact you within 24 hours of the first business day.
Toll free: 888-345-1721